PowerSchool

Associate Technical Support Engineer Jobs in Bangalore - PowerSchool

Bangalore
BE/B.Tech
Last Date to Apply: 21-05-2019
Associate Technical support Engineer - Job Details Date of Posting: 11-05-2019

PowerSchool Recruitment 2019 for Associate Technical support Engineer | BE/ B.Tech| Bangalore

Eligibility:

  • Students from 2017/ 2018 (CS/IT/IS/EEE/ECE) batches with 60% highest degree. 
  • Fresh Engineers are also welcome (2019 batch)

Job purpose :

  • This position, under the general direction of both the supervisor and manager, provides technical support for our award-winning K-12 software systems. 
  • This position provides world-class solutions-oriented technical support with a strong focus on customer service that is designed to maximum customer satisfaction. 
  • This position requires the employee to become proficient with all aspects of the application software functionality in order to accurately analyze, troubleshoot, diagnose and resolve software or system related issues. 
  • This position will interact with customers via telephone and written internet-based communication. 

Duties and Responsibilities :

  • Essential duties and responsibilities include the following. 
  • Answer, evaluate, and prioritize incoming telephone, email and chat-based requests for assistance from users experiencing problems with hardware, software, networking and other computer-related technologies
  • Deliver professional, courteous, and timely communication to customers
  • Diagnose and troubleshoot issues to resolve or escalate cases
  • Document and track cases using CRM tool
  • Collaborate with peers and colleagues to best serve needs of customers
  • Stay current on all key support topics, including product knowledge and required technical and customer support skills
  • Meet and exceed all expectations and established benchmarks
  • All other duties as assigned

Location: Bangalore

Salary: 6 LPA (Including shift allowances) + cab facility + other benefits

How to apply:

Click here to Apply Online

About PowerSchool

PowerSchool, the nation's leading student information system provider to public, charter and independent K-12 schools, seeks motivated candidates to fill our Project Manager role in Product Deployment– a unique position wherein you are required to combine technical skills, client relations skills, and project management skills to provide assistance to our multi-office Registration team and the clients we serve.