PowerSchool

Associate Technical Support Engineer Jobs in Bangalore - PowerSchool

Bangalore
BE/B.Tech
Last Date to Apply: 10-08-2020
Associate Technical Support Engineer - Job Details Date of Posting: 22-07-2020

PowerSchool is hiring Associate Technical Support Engineer | Freshers Jobs in Bangalore

Eligibility:

  • BE/ B.Tech (CSE/ IT/ECE/EEE) from 2018/ 2019 batches
  • 0-2 years’ experience in a technical support role
  • 0-2 years’ experience in a customer service role
  • Proficient in Microsoft Office suite
  • Salesforce and/or prior CRM experience preferred
  • Strong technical aptitude
  • Strong time management skills
  • Strong verbal and written communication skills
  • Exemplary customer service and conflict resolution skills
  • Ability to handle a heavy workload and juggle multiple responsibilities with frequent interruptions and schedule changes
  • Ability to maintain positive attitude and foster a collaborative and unified work environment
  • Associate’s degree or equivalent work experience
  • Willing to work in Shifts and in 24X7 work environment

Duties and Responsibilities:

Essential duties and responsibilities include the following.

Answer, evaluate, and prioritize incoming telephone, email and chat-based requests for assistance from users experiencing problems with hardware, software, networking and other computer-related technologies

  • Deliver professional, courteous, and timely communication to customers
  • Diagnose and troubleshoot issues to resolve or escalate cases
  • Document and track cases using CRM tool
  • Collaborate with peers and colleagues to best serve needs of customers
  • Stay current on all key support topics, including product knowledge and required technical and customer support skills
  • Meet and exceed all expectations and established benchmarks
  • All other duties as assigned

Salary: Best in the industry.

Location: Bangalore

HOW TO APPLY

CLICK HERE TO APPLY ONLINE

About PowerSchool

At PowerSchool, we believe in the simple truth that every student deserves the best opportunities in life. That’s why our mission is to power the education ecosystem with unified technology that helps educators and students realize their potential, in their way. From the front office to the classroom to the home, PowerSchool helps schools and districts efficiently manage instruction, learning, grading, attendance, assessment, analytics, state reporting, special education, student registration, talent, finance, and HR. Today, we’re proud to be the leading provider of K-12 education application technology supporting over 45 million students in over 80 countries.