Amazon Web Services

Aws Customer Support Associate Jobs in Bangalore - Amazon Web Services

Bangalore
BE/B.Tech,MCA
Last Date to Apply: 21-04-2019
AWS Customer Support Associate - Job Details Date of Posting: 11-04-2019

Amazon Web Services Recruitment 2019 for AWS Customer Support Associate | BE/ B.Tech/ MCA | Bangalore

Eligibility:

  • Students from 2017/ 2018 BE/B.Tech (Any Specialization)/ MCA batches.

Job Description : 

  • Providing prompt, efficient, detailed, customer-oriented service to Amazon’s AWS customers. 
  • Working with other customer support teams to ensure a consistent and high-quality level of support. 
  • Being a voice and advocate for our customers when something doesn’t feel right. 
  • Driving projects that improve support-related processes. 
  • Working with customers to understand how they use AWS services, and providing valuable feedback to business and development teams. 
  • Acting as an advocate for our customer, reporting and acting on observed areas for improvement. 
  • Actively seeking solutions to customer needs, communicating trends to leadership, and suggesting innovative solutions on behalf of the customer experience. 
  • Assisting with customer communication during Amazon’s AWS critical launches and support events. 
  • Assuming responsibility for developing detailed knowledge about specific product lines and features. 
  • Making sure internal knowledge reference pages are updated. 
  • Driving projects that improve support-related processes. 
  • Working with customer support teams to ensure a consistent and high-quality level of support. 
  • Supporting the customers to understand how they are using our services, and providing feedback to business and development teams.

Skills : 

  • Familiarity with Web Technologies and the Internet. 
  • Proficiency in MS Office, with an emphasis on Excel.
  • Ability to summarise technical customer issues into notes that are readable by other parties (you can paraphrase a complex issue while writing for comprehension).
  • Ability to work weekends and/or evenings.

Salary : A+ with Other Benefits

Work Location : Bangalore

How to apply:

Click here to Apply Online

About Amazon Web Services

Amazon has built a reputation for excellence with recent examples of being named #1 in customer service, #1 most trusted, and #2 most innovative. Amazon’s cloud product line, referred as Amazon Web Services (AWS) is carrying on that tradition while leading the world in Cloud technologies. Amazon Development Centre (India) Private limited (‘ADCI’),is looking for an experienced and qualified personnel to join its Customer Support team in India focusing on Amazon’s AWS – referred as AWS Support team.