British Telecom

British Telecom Recruitment for Trainee Associate|B.Tech/B.E.|Jobs in Gurgaon

BE/B.Tech(Computer Science & Engineering (CSE), Electrical & Electronics Engineering (EEE), Information Science/Technology (IS/IT), Electrical Engineering)
Last Date to Apply: 09-10-2018
Trainee Associate - Job Details Date of Posting: 02-10-2018


Technical Qualification (B-Tech),2018 (Candidate should not have any standing backlogs)

Four year graduate Degree, B.Tech (Electronics, computers, CS, Electrical, IT)

ITIL Certification or ITIL Awareness is preferred 

CCNA level knowledge/Certificate(Mandatory)


Job Description:

Works on the Global technical management/Implementation teams and pro-actively responds to customer faults and changes within defined service levels.

Understanding from Business management team the expected solution.

Understanding following from the solution architect - overall solution being proposed / Hardware       components proposed for designs

Use tools and systems to produce cost builds.

Choice of solutions technologies / services to best fit our client's requirements.

To deliver operational service in 24/7 work environment

Change Request to manage customer requests and queries

Direct engagement by phone with the end client for clarification of information/conformation of completion of request

Managing 3rd party suppliers for Incident resolution / Change request implementation- Service Provider, Field support team, Cisco TAC.

Escalation of Incidents and changes in jeopardy of completion within defined service level to Operations Manager for onward resolution

KCI (Keeping customer informed) using phone on Incidents and CHANGE to provide continuous and timely feedback to the end client on progress 

Initiate and Support Problem Management Process

Initiate and Support Special Incident Investigation and Incident analysis report

Attending weekly customer service/internal change review calls (Customer Champion) as and when required 

Monthly reporting to the Service Manager & Account Manager (Customer Champion)

Daily / Weekly / Monthly reporting 

To maintain the CHANGE queue as low as possible to ensure maximum attention to each and every customer request or query.

To attend various workshops and training events arranged by the operations manager to improve the technical skills and BT product knowledge.

To attend BT internal meetings to review and improve the support processes to BT customers.

To attend customer awareness training sessions

Skills & Knowledge:

Excellent written and spoken English language skills

Good understanding on routing & switching functionality.

Must have basic understanding on routing protocols like OSPF & EIGRP which should cover neighbourship process, states & packet types.

Basic understanding on BGP which should cover - neighbourship process, its states & path selection attributes. 

Should possess clear understanding on I.P & MAC address, sub netting and summarization.

Knowledge of Spanning tree protocol which should cover root bridge/port & designated port election, types (CST, PVST, RSTP ) of STP & states of STP.

Good understanding on the concepts of VLAN & its types, VTP modes & messages. 

Knowledge of Access & Trunk ports, concept of tagging & its types ( ISL, Dot1q) on trunk ports

Interview Location: Gurgaon, Haryana.

(Please Note: Interview Date and Venue will be confirmed Post registration process is over)

Job Location: Gurgaon

Salary:  INR 331,100 per annum



About British Telecom

The way communications is changing the world is one of the most significant forces of our time. And we believe the business were in is transforming the future for the better.

When we laid the first telephone lines, we started a technology revolution. These days, life and work is built around being connected. That's why we never stop improving our network. And why we want everyone to benefit from our investment in fiber.

Through us, millions of people in over 170 countries connect with friends and family, and have a universe of information and entertainment at their fingertips. For businesses large and small, were the infrastructure that helps them work more productively and compete in global markets. We underpin everything from economic growth to many of society's essential services.

Every day, our 110,000 people use their expertise to build on our networks capabilities, explore the latest technologies, and create new possibilities, across the globe.