McAfee

Customer Success Associate Jobs in Bangalore - McAfee

Bangalore
BE/B.Tech
Last Date to Apply: 16-09-2019
Customer Success Associate - Job Details Date of Posting: 23-08-2019

McAfee Recruitment 2019 for Customer Success Associate | BE/ B.Tech | Bangalore

Eligibility:

  • Students from 2018/ 2019 BE/ B.Tech (CSE/ IT/ ECE) batches.

About the Role:

  • Responsible for the management of a portfolio of client accounts to foster long-term business relationships.
  • Ensure that the customer deployment and onboarding is completed in timely manner and customer is able to maximize value from the product
  • Increase customer satisfaction by understanding business needs, managing use case enablement plans and providing additional security solutions
  • Ensure that Customer’s technical issues are addressed in timely manner
  • Act as an escalation point to drive resolution in a timely, proactive manner
  • Drive Stickiness via conducting technical workshops, webinars, roadmap discussion and executive sponsorships.
  • Drive customer reference for existing customers and prospects
  • Deliver a proactive customer contact strategy to drive retention, customer adoption, training, and revenue growth
  • Identify at-risk renewals and deliver on customer remediation plan
  • Monitor customer health to track usage and customer satisfaction
  • Become the customer advocate to drive cross-functional teams across development, product management, and support


About You:

  • Excellent customer relationship management skills
  • Solid communication, listening, and writing skills
  • Ability to problem solve and resolve client issues
  • Understanding of enterprise application environments, software development, and delivery practices
  • Organized and reliable:  able to work independently with little direction when necessary
  • Excellent organizational, presentation (in-person) and communication skills.
  • Network, Security or Enterprise software space experience.
  • Experience using Salesforce, Gainsight or other customer relationship tools.

Salary: Best in the industry

Job Location: Bangalore

How to apply: 

Click here to apply online

About McAfee

McAfee, LLC is an American global computer security software company headquartered in Santa Clara, California and claims to be the world's largest dedicated security technology company. The company was purchased by Intel in February 2011, and became part of the Intel Security division.