Last Date to Apply: 16-09-2019
Customer Success Associate - Job Details
Date of Posting: 23-08-2019
McAfee Recruitment 2019 for Customer Success Associate | BE/ B.Tech | Bangalore
- Students from 2018/ 2019 BE/ B.Tech (CSE/ IT/ ECE) batches.
About the Role:
- Responsible for the management of a portfolio of client accounts to foster long-term business relationships.
- Ensure that the customer deployment and onboarding is completed in timely manner and customer is able to maximize value from the product
- Increase customer satisfaction by understanding business needs, managing use case enablement plans and providing additional security solutions
- Ensure that Customer’s technical issues are addressed in timely manner
- Act as an escalation point to drive resolution in a timely, proactive manner
- Drive Stickiness via conducting technical workshops, webinars, roadmap discussion and executive sponsorships.
- Drive customer reference for existing customers and prospects
- Deliver a proactive customer contact strategy to drive retention, customer adoption, training, and revenue growth
- Identify at-risk renewals and deliver on customer remediation plan
- Monitor customer health to track usage and customer satisfaction
- Become the customer advocate to drive cross-functional teams across development, product management, and support
- Excellent customer relationship management skills
- Solid communication, listening, and writing skills
- Ability to problem solve and resolve client issues
- Understanding of enterprise application environments, software development, and delivery practices
- Organized and reliable: able to work independently with little direction when necessary
- Excellent organizational, presentation (in-person) and communication skills.
- Network, Security or Enterprise software space experience.
- Experience using Salesforce, Gainsight or other customer relationship tools.
Salary: Best in the industry
Job Location: Bangalore
How to apply:
Click here to apply online