Cynosure Corporate Solutions

Cynosure Corporate Solutions Recruitment for Technical Support Engineer - Voice |Any UG/Any PG| Jobs in Chennai

Any Post Graduate,Any Graduate
Last Date to Apply: 04-11-2018
Technical Support Engineer - Voice - Job Details Date of Posting: 27-09-2018


  • UG: Any Graduate - Any Specialization
  • PG:Any Postgraduate - Any Specialization
  • Doctorate:Doctorate Not Required

Experience:0-3 Years

Job Position : Technical Support Engineer (Voice) 

Job Description:

  • We are hiring Technical Support Engineer for one of our Prestigious client which is a cyber security company headquartered United States.

Job Responsibilities:

  • Serve as the first point of contact for customers seeking technical assistance over chat, phone and email in professional manner.
  • Walk the customer through problem-solving process
  • Understanding, diagnosing and documenting the customer's requirements, managing expectations, and providing excellent customer service.
  • Direct unresolved issues to the next level of support personnel
  • Follow-up and update customer about status and progress of the issue resolution.
  • Knowledge of common Internet protocols, network analysis, and network/security applications
  • Understanding of DNS and how the Internet works
  • Knowledge of how apache, .htaccess, dns, nginx, cpanel, iptables, (s)FTP, SSH work.
  • Good interpersonal and customer care skills
  • Flexible with working in 24/7 rotational shifts
  • Should have an excellent Verbal and Written Com skills
  • Good analytical and problem solving skills
  • Ability to type 35 WPM while talking to customers.
  • Knowledge in MAC and Linux Operating System

******Note: Excellent communication is a must 

Key Skills:Technical Support


Salary:Best in the industry



About Cynosure Corporate Solutions

Cynosure Corporate Solutions is a human capital services company. 

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