Dell International Services India Private Limited

Dell International Services India Private Limited Hiring for Technical Support|Freshers jobs in Gurgaon

Gurgaon
Any Graduate
Last Date to Apply: 11-01-2019
Technical Support - Job Details Date of Posting: 08-01-2019

Eligibility:

  • Any Graduate

Experience:Freshers

Job Description:

Responsible for providing telephone/email/chat, online, social media and remote diagnostic technical support of desktops, portables, peripherals (e.g., printers, projectors, etc.) and software

Role Responsibilities:

  • Responsible for providing telephone support for customers on operation or maintenance of Dell products.
  • Assist phone customers by diagnosing problems, and providing resolutions for technical and service issues.
  • Responsible for OOW, Total solutions, YTT and In warranty extension sales.
  • Performs work in accordance to standardized policies and procedures.
  • Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures.
  • Documents problems in the support solution database for diagnostics and solution implementation.
  • Ensure proper escalation procedures are followed.
  • Responsible for customer satisfaction through effective handling of customer problems.
  • Work requires strong analytical ability to resolve complex technical issues in addition to effective phone communication skills.

Requirements:

Graduate Fresher can Apply(Except MCA/M.Tech)

0 to 4 years of relevant experience required.

Undergrad with 1 year of International Call Center Voice experience

Should be willing to work in shifts in a 24 x7 work environment

Should be residing within Transport Boundaries

Excellent telephone soft skills & thorough telephone functional skills

Ability to handle stressful situations.

Ability to deal professionally with irate customers.

Prefered Skills:

  • Good Knowledge of PC Hardware/Software for desktop & portable systems
  • Any relevant Certification/Technical Qualification

Job Location : Gurgaon

Salary: Best in the Industry

HOW TO APPLY

Walk-In  Details:

Date&Time:10th January - 11th January , 12 PM onwards

Venue Address:Dell International Services, Vipul Tech Square, Opposite Central Park, Sector Road, Sector - 43, Gurgaon - 122002

About Dell International Services India Private Limited

Dell is a collective of customer-obsessed, industry-leading visionaries. At our core is a commitment to diversity, sustainability and our communities. We offer unparalleled growth and development opportunities for our team members. We believe that technology is essential for driving human progress, and we're committed to providing that technology to people and organizations everywhere, so they can transform the way they work and live.