Dell International Services India Private Limited

Dell International Services India Private Limited Hiring for Technician Technical Support|Freshers jobs in Gurugram

Gurgaon
BE/B.Tech,Any Graduate
Last Date to Apply: 08-01-2019
Technician Technical Support - Job Details Date of Posting: 08-01-2019

Eligibility:

  • B.E/B.Tech/Any degree(Except MCA/M.Tech)

Experience:0-4 Years

Job Description:

  • Responsible for providing telephone support for customers on operation or maintenance of Dell products.
  • Assist phone customers by diagnosing problems, and providing resolutions for technical and service issues.
  • Responsible for OOW, Total solutions, YTT and In warranty extension sales.
  • Performs work in accordance to standardized policies and procedures.
  • Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures.
  • Documents problems in the support solution database for diagnostics and solution implementation.
  • Ensure proper escalation procedures are followed.
  • Responsible for customer satisfaction through effective handling of customer problems.
  • Work requires strong analytical ability to resolve complex technical issues in addition to effective phone communication skills.

***Note: Please carry a Govt ID proof.

Skills Required:

  • Undergrad with 1 year of International Call Center Voice experience
  • Should be willing to work in shifts in a 24 x7 work environment
  • Should be residing within Transport Boundaries
  • Excellent telephone soft skills & thorough telephone functional skills
  • Ability to handle stressful situations.
  • Ability to deal professionally with irate customers.

Job Location:Gurugram

Salary: Best in Industry

HOW TO APPLY

Venue Details:

Venue Date: 7th January & 8th January 2019 (Monday & Tuesday) Time: 12 pm – 3 pm

Venue:

Dell International Services,

Vipul Tech Square,

Opp Central Park,

Sector Road, Sector-43,

Gurugram – 122002 (Gurgaon)

About Dell International Services India Private Limited

Dell is a collective of customer-obsessed, industry-leading visionaries. At our core is a commitment to diversity, sustainability and our communities. We offer unparalleled growth and development opportunities for our team members. We believe that technology is essential for driving human progress, and we're committed to providing that technology to people and organizations everywhere, so they can transform the way they work and live.