DellEMC Recruitment for Analyst - Enterprise Tech Services|BE/BTech |Jobs in Bangalore

BE/B.Tech(Information Science/Technology (IS/IT))
Last Date to Apply: 29-09-2018
Analyst - Enterprise Tech Services - Job Details Date of Posting: 22-09-2018


  • BE/BTech (CS/IT/IS/ECE) from 2018 batch with 60% and above in academics.


Job Description:

  • Applies technical knowledge to analyze and use highly technical troubleshooting tools, content and analytical practices; uses operational and diagnostic procedures to resolve issues in unique and sometimes complex customer environments
  • As appropriate, determines which tool(s) to use to resolve issues including running tests
  • Effectively communicates procedural and technical issues to internal and external customers in a fast paced and customer critical environment
  • Maintains a 'closed-loop' communication style that ensures proper and consistent documentation in service request case notes; assuring all appropriate individuals are notified of ongoing issues and problem resolution status
  • Responsible for sharing acquired knowledge concerning problem resolution with others to be used in future problem resolution
  • Participate in eService content creation (self-service) such as Chat, and Support forums
  • Validates technical information and issues early warning and disseminates information as needed

Knowledge & Skills:

  • Computer systems – Prefer knowledge of CPU, memory, busses, I/O, device drivers, buffering, job scheduling, virtual memory, file systems and file system structure
  • Networking –Prefer knowledge of TCP/IP, Ethernet, addressing, mapping, flow control, naming, routing/traffic
  • Basic technical knowledge on operating systems, storage, Backup, networking and database concept.
  • Adaptable (ability to quickly learn new technologies as required)
  • Ability to work in a high-pressure environment.
  • Self-confidence – Ability to express opinions and influence effectively.
  • Professional demeanor – punctuality, professional attire.
  • As a 24X7X365 organization, shift work, holidays and on-call responsibilities may be required

Interview Process : Group Discussion, Technical & Communication Test, Interviews

Job Location: Bangalore

Salary :Best in the industry



About DellEMC

Dell is a collective of customer-obsessed, industry-leading visionaries. At our core is a commitment to diversity, sustainability and our communities. We believe in working together to build a brighter future, celebrating the entrepreneurial spirit that lives inside us all, and marrying innovation with action. Dell is proud to offer unparalleled growth and development opportunities for our team members. We believe that technology is essential for driving human progress, and we’re committed to providing that technology to people and organizations everywhere, so they can transform the way they work and live.