Plivo Communications Private Limited

Developer Support Engineer Jobs in Bangalore - Plivo Communications Private Limited

Bangalore
BCA,BE/B.Tech,MCA
Last Date to Apply: 25-06-2019
Developer Support Engineer - Job Details Date of Posting: 12-06-2019

Plivo Communications Recruitment 2019 for Developer Support Engineer | BE/ B.Tech | Bangalore

Eligibility:

  • Students from 2017/ 2018 BE/ B.Tech (CSE/ IT/ IS/ ECE/ EEE), BCA, MCA batches with 60% in highest qualification.

Responsibilities:

  • Troubleshoot and resolve all tickets coming into the support ticketing system from customers and carriers. (telecom partners)
  • When required a partner with other teams within Plivo and ensure closure by a thorough follow up.
  • Resolve and escalate the tickets within set timelines to ensure that the customer has a seamless support experience
  • Ensure outstanding cases are followed through to their logical end. 

Requirements: 

  • Knowledge required in one or more of the following programming languages (JAVA, RUBY, PYTHON, PHP, GO, C#, VB.NET, NODE.JS)
  • Strong code debugging skills in any of the above-mentioned languages
  • Ability to troubleshoot software, understand customer requirements and workflow, and resolve more advanced issues working within escalation procedures
  • Ability to capture the user environment during troubleshooting and work towards speedy and accurate resolutions for customer issues
  • Strong written and verbal communication and documentation skills
  • Obsessed with customer support and delighting the customers
  • Contribute to developing technical content and IPs such as knowledge base articles, sample scripts, proof of concept, diagnostic tools.
  • Should be willing to work in shifts
  • Excellent Communication Skills 
  • Good coding skills

Interview Process:

  • Group discussion + Written test + Code logic round + Coding round + Hiring manager round + HR Round

Salary:  CTC 4.5 Lakhs per annum

Location: Bangalore

How to apply

Click here to apply online

About Plivo Communications Private Limited

Plivo is a communications platform that enables businesses to connect, engage and interact with their customers. Plivo simplifies the notorious complexity of telecom by offering simple and enterprise-grade building blocks. Plivo's infrastructure handles billions of voice calls and messages every year from businesses around the world.

We are looking for talented and driven individuals to join our team.