Diebold Nixdorf India Private Limited

Diebold Nixdorf India Private Limited Hiring for Technical/Customer Support Associate |Freshers jobs in Hyderabad

Any Graduate
Last Date to Apply: 14-12-2018
Technical/Customer Support Associate - Job Details Date of Posting: 07-12-2018


  • Any Graduate 

Experience:0 - 5 yrs

Job Description:

  • Providing support for customers via phone and email
  • Manual ticket assignment to service partners
  • Conducting conference calls with local account managers
  • providing information to customers/service partners
  • proactive monitoring of incidents/tickets 
  • controlling SLA fulfillment
  • managing customer escalations and complaints
  • Customer Excellence Center - quality check of service tickets
  • support and cooperation with other service desks across geographies
  • perform tasks assigned by a supervisor
  • distribution of service request to appropriate teams
  • coordinating with field service engineers for resolution
  • control of customer service quality
  • ordering of spare parts wherever required
  • creation of service reports
  • debriefing service tickets in customer service systems
  • Graduation is Mandatory
  • Need Immediate joiners 

Job Location:Hyderabad

Salary: Best in the Industry


Walk -In Details:

Date&Time:10th December - 14th December from 1 PM onwards

Venue:DIEBOLD Nixdorf Pvt ltd. 9th floor, Vega Block, The V Ascendes IT Park, Gate No- 5 Plot No : 17 S/w Unit Layout Madhapur Hyd.(Land Mark - Inorbit Mall)

About Diebold Nixdorf India Private Limited

Diebold Nixdorf is the world leader in providing integrated self service solutions with expertise in providing superior security systems and services. 

Diebold Nixdorf was founded when Diebold Inc. merged with Germany's Wincor Nixdorf in 2016. Diebold Nixdorf is A NYSE listed (DBD) American financial self-service, security and services corporation internationally engaged primarily in the sale, manufacture, installation and service of self-service transaction systems (such as ATMs), electronic and physical security products (including vaults and currency processing systems), software and related services for global financial and commercial markets. Currently headquartered in the Akron-Canton area with facilities in nearby Green, in 1921 Diebold sold the world's largest commercial bank vault to Detroit National Bank. Diebold has since branched into diverse markets, and is currently the largest provider of ATMs in the United States.