Groupon

Groupon Walk-in Drive 2018 for Customer Support |Freshers Jobs in Chennai

Chennai
Any Graduate
Last Date to Apply: 10-10-2018
Customer Support - Job Details Date of Posting: 02-10-2018

Eligibility:

  • Must be a graduate from any stream

Experience:Freshers / 0 – 3 years Experience

Job description:

  • Respond to email and chat from our current and future subscribers, ranging from simple usage questions to unique circumstances that come up with a specific offer
  • Be a first point of contact to handle and resolve customer complaints.
  • Resolve customer issues in a timely and consistent manner
  • Manage time and productivity to meet daily individual and team ticket targets
  • Stay current with knowledge of internal ticketing system, customer portals, back office databases, Groupon redemption procedures, and specifics around different types of merchant features
  • Identify and escalate issues appropriately.
  • Compose thoughtful and accurate messages or customize prepared responses to customer emails and chat
  • Research information and troubleshoot problems using available resources.

Note:Interested and Eligible candidates can attend drive at following venue on 3 October 2018 to 10 October 2018.

Skills& Knowledge Required:

  • Excellent Verbal and Written Communication is mandatory
  • Previous professional experience in a customer service capacity, preferably in a high volume, transactional environment Strong written and verbal communication skills
  • Skilled and eloquent in writing.
  • Strong communication and interpersonal skills.
  • Ability to work under pressure and adapt quickly to adverse situations.
  • Experience in e-commerce or back office environment will be an added advantage
  • Comfort in a computer based role for up to 8 hours a day
  • Ability to work in any shift based on business needs.

Other Details:

  • Process: Non-Voice (Email & Chat)
  • Work Timings: Night shift -predominantly & Weekly 2 days off
  • Transportation: Cab Provided Pick and Drop (30 KMS Radius)

Job Location:Chennai

Venue Location:Chennai

Salary: Best in Industry

HOW TO APPLY

Venue Details:

Venue Date: 3rd Oct – 10th Oct 2018 (NO Saturday/ Sunday)

 Time: 10 AM to 11.30 AM

Venue:

DLF IT Park Block-3, 4th Floor,

1/124, Shivaji Gardens, Manapakkam,

Ramapuram, Mount Poonamalle Road,

Chennai – 600089.

About Groupon

Groupon is an American worldwide e-commerce marketplace connecting subscribers with local merchants by offering activities, travel, goods and services in 15 countries. Based in Chicago, Groupon was launched in November 2008, and the first market for Groupon was Chicago, followed soon thereafter by Boston, New York City and Toronto. By October 2010, Groupon was available in 150 cities in North America and 100 cities in Europe, Asia and South America, and had 35 million registered users. By the end of March 2015, Groupon served more than 500 cities worldwide, nearly 48.1 million active customers and featured more than 425,000 active deals globally in 48 countries

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