HCL hiring Customer Service Representative|Freshers Jobs in Noida

Last Date to Apply: 10-12-2018
Customer Service Representative - Job Details Date of Posting: 11-10-2018


  • BA, BBA, BCom, MA


Job Description:

  • To provide information to their customer regarding their queires and resolve the end customer issues as per defined SLA | Able to work independently and efficiently to meet SLA | Able to comprehend the request of the customer and meet the quality standard 
  •  Attendance/Login Hours/Unsechduled Leave/SLA targets as per defined by the process 
  •  Improving skill level throughSelf development / nominating training programs
  • Skill reverification Tests 
  •  Meet the defined Quality Scores. Innovation & Process Improvement 
  •  The individual should be able to work effectively in a team whilst enthusing others to do the same for achievement of common goals of the team 
  •  To consistently meet or exceed CSAT parameters as defined for the process.

Skill (Primary):

  • Domain Competencies (BSERV )-Telecom-Customer Service

Job Location:Noida

Salary :Best in the Industry



About HCL

HCL Technologies Limited (Hindustan Computers Limited) is an Indian multinational technology company, headquartered in Noida, Uttar Pradesh, India. It is a subsidiary of HCL Enterprise. Originally a research and development division of HCL, it emerged as an independent company in 1991 when HCL ventured into the software services business.

The company has offices in 39 countries including the United States, France and Germany, and the United Kingdom with a worldwide network of R&D, 'innovation labs' and 'delivery centers', and 120,000+ employees and its customers include 250 of the Fortune 500 and 650 of the Global 2000 companies. It operates across sectors including aerospace and defense, automotive, banking, capital markets, chemical and process industries, consumer goods, energy and utilities, healthcare, hi-tech, industrial manufacturing, insurance, life sciences, manufacturing, media and entertainment, mining and natural resources, oil and gas, retail, telecom, and travel, transportation, logistics & hospitality.