Bihar State Power Holding Company Ltd. BSPHCL

HCL Technologies Recruitment for Customer service representative|BA|Jobs in Noida

Last Date to Apply: 30-10-2018
customer service representative - Job Details Date of Posting: 25-09-2018


  • BA


Job Description:

  • To provide information to their customer regarding their queires and resolve the end customer issues as per defined SLA | Able to work independently and efficiently to meet SLA | Able to comprehend the request of the customer and meet the quality standard
  •  Attendance/Login Hours/Unsechduled Leave/SLA targets as per defined by the process
  •  Improving skill level throughSelf development / nominating training programs
  • Skill reverification Tests
  •  Meet the defined Quality Scores. Innovation & Process Improvement
  •  The individual should be able to work effectively in a team whilst enthusing others to do the same for achievement of common goals of the team
  • To consistently meet or exceed CSAT parameters as defined for the process.


Domain Competencies (BSERV )-MPE-Attract & Retain Customers

Job Location:Noida

Salary :Best in the industry



About Bihar State Power Holding Company Ltd. BSPHCL

HCL Technologies is a next-generation global technology company that helps enterprises reimagine their businesses for the digital age. Our technology products, services and engineering are built on four decades of innovation, with a world-renowned management philosophy, a strong culture of invention and risk-taking, and a relentless focus on customer relationships. With a worldwide network of R&D, innovation labs and delivery centers, and 124,000+ professionals working in 41 countries, HCL serves leading enterprises across key industries, including 250 of the Fortune 500 and 650 of the Global 2000. HCL generated consolidated revenues of US$ 8.0 billion (for 12 Months ended 30th June, 2018).

We offer an integrated portfolio of products, solutions, services, and IP through our Mode 1-2-3 strategy built around Digital, IoT, Cloud, Automation, Cybersecurity, Analytics, Infrastructure Management and Engineering Services, amongst others, to help enterprises reimagine their businesses for the digital age. For more information, please visit