IBM

IBM Hiring for Technical Support Associate|Freshers Jobs in Bangalore

Bangalore
BE/B.Tech
Last Date to Apply: 05-02-2019
Technical Support Associate - Job Details Date of Posting: 22-01-2019

Eligibility:

  • B.E/B.Tech

Experience:0 – 2 yrs

Job Description:

  • Be part of a team of technical experts, motivated by a desire to facilitate customers and be responsible for providing voice support to IBM Internal End Users and External Commercial Account End Users across North America, EMEA and Asia-Pacific.
  • Handling complex customer scenarios, documenting solutions, and effectively providing dependable and timely resolution to all product related technical issues experienced by customers
  • Providing remote Infrastructure support delivery and performing problem cause analysis
  • Collaborating with fellow support colleagues and other internal organizations to provide superior customer service
  • Anticipating customer needs and effectively addressing concerns related to their issue or resolution
  • Providing direct technical assistance to customers via phone, email, and chat.

Skills:

  • Good communication skills
  • Ensure that urgent customer issues are resolved in the most timely and effective manner possible.
  • Demonstrable ability to handle various tasks or projects with changing priorities.
  • Utilize available time efficiently in order to achieve effective and efficient results
  • Ability to assemble a complete and accurate problem/symptom description of reported issues.
  • Ability to listen to and work with customers in real-time to resolve issues.
  • Knowledge in commercially standard software applications and major desktop operating systems.

Job Location:Bangalore

Salary:Best in Industry

HOW TO APPLY

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About IBM

IBM has been present in India since 1992. IBM India's solutions and services span all major industries including financial services, healthcare, government, automotive, telecommunications, and education, among others. As a trusted partner with wide-ranging service capabilities, IBM helps clients transform and succeed in important circumstances. The diversity and breadth of the entire IBM portfolio of research, consulting, solutions, services, systems and software, unusually distinguishes IBM India from other companies in the industry.