ICICI Lombard General Insurance Company Limited

ICICI Lombard General Insurance Company Limited Hiring for Customer Support Inbound Process |Freshers jobs in Navi Mumbai

Navi Mumbai
MBA/PGDM,Any Graduate,Any Non Graduate
Last Date to Apply: 15-12-2018
Customer Support Inbound Process - Job Details Date of Posting: 07-12-2018


  • Any Graduate / MBA / Under graduate

Experience:0 - 4 yrs

Job Description:

  • Identifying, Handling and resolving customer queries and concerns while maintaining expected quality as per ICICI Lombard on call, chat or email
  • Documenting / Recording transactions and the necessary follow-up requests with other functions by completing forms and record logs
  • Understanding multiple products and processes 
  • Influencing customers to buy or retain product or service by following a prepared script to give product reference information 

Role & Responsibilities:

  • Comprehend and resolve the Customers concerns/ requirements by gathering/recording an appropriate level of information to determine the nature of the query/request and action required. Processing each call / mail / chat in accordance with IL standards.
  • Provide/take relevant information and update the system/s accordingly. Where the query cannot be successfully concluded at the first point of contact, provide the relevant functional area with a clear and concise written/verbal summary of the situation and its priority. Provide the Customer with a clear explanation of the action taken.
  • Ensure complete participation and contribution in organization/process level initiatives that may be implemented from time to time to improve efficiency
  • Ability to understand and handle irate customers
  • Smoothly operating telephone equipment, automatic dialing systems, and other telecommunications technologies and all applications
  • Ability to achieve stretched targets and able to manage the organization standards
  • Maintain Superior quality service by following organization standards


  • Minimum 0-3 years of relevant experience of domestic/international BPO 
  • Strong interpersonal, problem-solving skills and verbal and written communication skills
  • Strong computer knowledge and technical skills

Job Location:Navi Mumbai

Salary: INR 1,75,000 - 2,50,000 P.A. Annual performance Bonus


Walk -In Details:

Date&Time:7th December - 15th December , 9 AM onwards

Venue:13th floor Vishwaroop IT Park, opp vashi railway station vashi 400705 contact person : Shantanu Bhalekar

About ICICI Lombard General Insurance Company Limited

ICICI Lombard GIC Ltd. is one of the leading private sector general insurance companies in India. We are a joint venture between ICICI Bank Limited and Fairfax Financial Holdings Limited, a Canada based diversified financial services company. We have won many accolades and awards on various platforms, including the recently won “Best Social Media Integrated Campaign Award� and “'Non-Life Insurer of the Year'. We are well known for our innovative products, marketing strategies, focus on technology and exemplary customer services.