ICICI Bank jobs for Phone Banking officer in Hyderabad
The position will be responsible for resolving customer queries over the phone on a day to day basis thereby providing efficient customer service.
This position also requires to cross-sell banking products to our existing customers over the phone.
• Handling and resolving customer complaints/ queries over phone
• Providing customers with relevant product and service information
• Cross-selling various banking products to customers over the phone
• Fluency in spoken English & Hindi language ( Good communication - to understand and respond back & we consider 20 %- 30 % of candidates with only English Fluency)
• Open to work in rotational shifts
Full-time Graduate in any stream (B.Com, B.Sc., BCA, BA, B.Tech, BE, etc.) experience.
• Full-time MBA Fresher's are not considered for this role.
• Other Post-graduates (MCA, M.Sc., M Tech etc.) can be considered for the role.
• Candidates from PAN India willing to relocate to Hyderabad are considered
• Candidates 0-4 yrs of experience from any Industry and any domain willing to join the Phone Banking Division.
Candidates less than or equal to 30 years
Compensation (CTC): CTC: 1.65 L PA - 3.42 PA
The employees would be on the direct rolls of the Bank.
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