Qucik DryCleaning

Qucik DryCleaning Hiring for Customer Success Executive|Freshers jobs in Noida

Noida
Any Post Graduate,Any Graduate
Last Date to Apply: 25-01-2019
Customer Success Executive - Job Details Date of Posting: 11-01-2019

Eligibility:

  • Any graduate/Post Graduate
  • Batch: 2016-2018

Experience: 0 - 1 Years

Job Description:

Reporting to the Head of Customer Success, the Technical Support Executive will own the post-sales customer support process. You will be the first point of contact, acting as the friendly face of QDC. This role includes responsibilities for Customer Support activities

  • Providing online trainings,
  • First level technical support
  • Answering inbound and outbound calls for tech support or queries on software.
  • Address queries received on user support and client success portal.
  • Dealing with Domestic & International clients
  • Should be comfortable with various tools (team viewer, Skype and google hangout)
  • Should be well versed in MS office
  • Maintain SLA and NPS

Skills:

  • Ability to understand customer requirements, develop and guide their thinking to identify financial measures of success.
  • Data-driven with a commitment to process; drive / track consistent engagement process.
  • Ability to work in a fast-paced, entrepreneurial, results-oriented culture.
  • Excellent interpersonal skills.
  • Creative thinker with the ability to troubleshoot issues quickly and effectively.
  • Excellent written and verbal communication skills.
  • Strong presentation skills.
  • Extremely well-organized and analytical with an ability to work well under pressure.
  • Strong team player as well as a proactive individual contributor.
  • Ability to grasp basic technical concepts.

Interview Process:

  • - Telephonic Round
  • - Face To Face Round

Job Locations:Noida

Salary:INR 3 LPA To  INR 3.6 LPA 

HOW TO APPLY

CLICK HERE TO APPLY ONLINE

About Qucik DryCleaning

A group of young, exciting and passionate people felt that they can really change the way dry cleaning & laundry industry works across the globe. With this vision, Quick Dry Cleaning Software team ( www.quickdrycleaning.com ) has managed to create lasting impact on the dry cleaners in 25 countries spread across 5 continents. Since its inception in the year 2010, the team has innovated and launched many products which were never thought of for this industry. The team currently comprise of geeks, sales freaks, and marketing maniacs. The team now wants to extend its horizons and looking out for more people to compliment .The website, software, mobile apps all need fresh blood. You are welcome to join this vibrant team as Technical Support - Fresher.