- Any Graduate,Any Postgraduate
Experience:0 - 5 yrs
One of our esteemed Chemical industry client are hiring in the position of Customer Service Officer.
- Perform Sales and Delivery Order Management tasks
- Contribute to development of customer relationships through proactive customer communication related to order management e.g. product availability, order status and delivery tracking
- Support Credit Management, Billing and Accounts Receivable Follow-up
- Manage Master Data maintenance process to ensure effective order management
- Handle customer complaints via Non-conformance Management (NCM) system Actively communicate status, investigation results, corrective actions to customer and ensure on time closure for non-product quality related complaints.
- Capture customer expectations / requirement and feedback to BU / Functions
- Provide order status report and monitor customers order placement against sales forecast
- Capture market intelligence from daily interaction with customers and share with the business as appropriate
- Well versed with SAP Order To Cash (OTC) processes
- Good understanding of the products/services of relevant business segments
- Good knowledge of the business processes
- Service excellence competencies
- Tertiary Education preferred
- Experience in customer service / supply chain / sales / controlling
Job Location:Jiunagar, Mumbai
Salary: INR 2,00,000 - 3,00,000 P.A.
HOW TO APPLY
Please share your updated CV to firstname.lastname@example.org