Teleperformance Pvt Ltd

Teleperformance Pvt Ltd Hiring for Customer Support Executive|Freshers jobs in Gurgaon

Gurgaon
Any Graduate
Last Date to Apply: 24-01-2019
Customer Support Executive - Job Details Date of Posting: 10-01-2019

Eligibility:

  • Any Graduate
  • Target Batch Passout: 2017-2018

Experience:Freshers 

Job Description:

Helping clients to caption their telephone calls. Assisting customer’s to communicate confidently with friends, family and colleagues by phone. Utilize excellent listening & verbal skills to enable Caption Call customers not to limit the quality of their phone conversations.

Requirement:

  • -Provide phone support for Global customers.
  • -Be responsible to deliver a high quality, customer-driven, support service resolving customer enquiries at the first point of call wherever possible.
  • -Demonstrates confidence and willingness to resolve customer requests or queries.
  • -Maintain and improve Customer Satisfaction by delivering against those initiatives that have been identified as crucially important during each and every customer support engagement
  • -Ability to assess customer sentiment at all stages during the communication, to take the lead in escalating an issue on behalf of the customer and toarrange for supervisor to mediate in the interaction if deemed necessary by you or if requested by the customer.
  • - Completes all training and development activities in timely manner
  • - Understanding of escalation handling procedures.

Skill Required:

  • -Communication – Listen attentively and resolve customers issue effectively. Should be sensitive about customers information
  • -Customer Focus – Build credibility with the customer by using empathy and should patiently resolve even irate customers issues. Should be courteous , energetic and engaging while dealing with customers
  • -Learning Orientation – To keep himself/herself updated about the latest happenings around and asks questions which impacts customers delight
  • -Result Orientation – Should know how to prioritize work and use the available resources effectively, Should be able to take ownership for own results and reach out for support proactively

Interview Process:

  • -HR Round

Job Locations: Gurgaon

Salary: INR 3.2 LPA

HOW TO APPLY

CLICK HERE TO APPLY ONLINE

About Teleperformance Pvt Ltd

We are the worldwide leader in outsourced omnichannel customer experience management. Teleperformance connects the biggest and most respected brands on the planet with their customers by providing customer care, technical support, customer acquisition, digital solutions, analytics, back-office and other specialized services to ensure consistently positive customer interactions.