Trigent Software Ltd

Transaction Process Associate Jobs in Bangalore - Trigent Software Ltd

Bangalore
BE/B.Tech,MCA,ME/M.Tech
Last Date to Apply: 06-09-2019
Transaction Process Associate - Job Details Date of Posting: 29-08-2019

Trigent Software Recruitment 2019 for Transaction Process Associate | BE/ B.Tech/ MCA | Bangalore

Eligibility:

  • Students from 2018/ 2019 BE/ B.Tech/ ME/ M.Tech (Any Specialization)/ MCA with 55% throughout in their academics.

Job Description and Roles & Responsibilities :

  • Act with integrity & think customer-first in every interaction
  • Handle basic account and transaction-related queries
  • Ability to flex between phone & email-based support
  • Follow specified process guidelines to bring about issue resolution
  • Build customer trust through their interaction
  • Ability to meet hourly & daily productivity goals
  • Leverage internal processes and resources to drive issue resolution
  • Escalate appropriately to bring about resolution and process improvements
  • Track customer interactions and document issues for audit purposes
  • Engage & Educate customers so they are able to leverage Client to the fullest 

Must-Have Skills:

  • Excellent written and verbal communications
  • Willing to speak with customers over phone calls to resolve their issues.
  • Be an active listener and deal well with an objection
  • Customer orientation and ability to adapt/respond to different types of characters
  • Be a team player, flexible and open to feedback
  • Ability to multi-task, prioritize, and manage time effectively

Salary : Upto INR 4,50,000 Per Annum

Job Location: Bangalore

How to apply: 

Click here to apply online

About Trigent Software Ltd

Trigent is an early pioneer in IT outsourcing and offshore software development business. We enable organizations adopt digital processes and customer engagement models to achieve outstanding results and end-user experience. We help clients achieve this through enterprise-wide digital transformation, modernization, and optimization of their IT environment. Trigent’s decades of experience, deep domain knowledge, and technology expertise delivers transformational solutions to ISVs, enterprises, and SMBs.