BCA,BE/B.Tech,BSc(Computer Science, Information Technology),MCA
Last Date to Apply: 28-01-2019
Technical Analyst - Job Details
Date of Posting: 18-01-2019
- BE / B.Tech (any stream) any stream from 2017 and 2018 batch. Should have cleared all semester exams (no backlogs)
- MCA/ BCA / B.Sc. (CS/ IT) candidates with excellent academic background can also apply.
- Candidates should have excellent communication skills.
- Decent knowledge related to operating system, hardware, networking, etc.
- Technologist to respond to the incidents / issues reported by Customer predominantly through Voice Interaction and also through email, chat & remote support.
- Technologist to identify, investigate and diagnose the issue and take necessary action viz resolves or assigns the issue to right assignment group.
- Technologist to capture all incidents in incident tracker tool and assign the cases to relevant assignment group as per process and ensures proper documentation.
- Provides resolution to customer based on in scope processes
- Follows the incident life cycle as defined by process viz – logging the incident with proper priority, categorization and documentation, performs follow up on all necessary incidents as defied in process with customer to ensure timely closure.
- Technologist constantly upgrades his technical, process and soft skills to achieve the client and internal quality scores with CSAT scores, resolution on call and customer service scores.
- Assists with monitoring and tracking incidents to ensure resolution occurs within the customer Service Level Agreement.
- Performs incident notification and escalation to ensure problems/request/issues are communicated effectively and receiving proper management attention.
Job Location:Bangalore and Gurgaon
Salary: INR 2.22 LPA
HOW TO APPLY
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About Trigent Software
Trigent is a global leader in software solutions, headquartered in Southborough, MA, with development centers in Boston, Bangalore. As an ISO 9001:2008 certified company, Trigent provides proven results to global Independent Software Vendors (ISVs),Fortune 500 enterprises and SMBs in the High Tech, Healthcare, Education, E-Commerce and Manufacturing businesses. Founded in 1995, Trigent has been consistently recognized for its breakthrough solutions, strategic insights and execution excellence.