Exam Overview

• Post Name: Telephone Operator

• Department: District Co-operative Bank

• Recruitment Type: Direct & By Transfer

• Paper Code: 102/2015

• Date of Examination: 30.05.2015

• Mode of Exam: OMR (Offline – Objective Type)

• Medium of Question Paper: Malayalam

• Total Questions: 100

• Total Marks: 100

• Duration: 1 hour 15 minutes

• Question Format: Multiple Choice Questions (MCQs)

  Syllabus and Subject Breakdown

The syllabus for this exam combined job-specific skills, general knowledge, and mental ability, testing the candidate’s readiness to handle the responsibilities of a Telephone Operator in a co-operative banking environment.

 Job-Specific Topics (Telephone Operation and Office Procedures)

1. Basic Telephony and Communication Etiquette

   • Handling incoming and outgoing calls professionally

   • Operating EPABX and intercom systems

   • Call transferring, call logging, and paging systems

2. Sound Communication and Customer Service Skills

   • Clear verbal communication techniques

   • Basic customer handling and complaint recording

3. Office Etiquette and Support Functions

   • Interdepartmental coordination via calls

   • Office documentation basics (filing, note-taking)

 General Knowledge and Kerala Affairs

1. Current Affairs

   • National and Kerala-based events up to May 2015

   • Important personalities, awards, and dates

2. Indian Constitution & Public Administration

   • Fundamental rights and duties

   • Basic roles of cooperative institutions and banks

3. Kerala Cooperative Sector

   • Structure and function of District Co-operative Banks

   • KSCE rules and Co-operative Societies Act (basics)

  Arithmetic & Mental Ability

1. Numerical Ability

   • Percentages, averages, ratio & proportion

   • Simple interest and time calculations

2. Logical Reasoning

   • Series, classification, puzzles

   • Analogies and direction-based questions

 Language Skills (Malayalam & English)

1. Basic Grammar

   • Sentence correction, synonyms/antonyms

   • Usage of prepositions and conjunctions

2. Vocabulary and Comprehension

   • Understanding short passages

   • Vocabulary relevant to office communication

Click the below link to download PDF format of Kerala PSC Previous Question Paper of Telephone Operator – District Co-operative Bank